Before you book
Read the artist's cancellation window, deposit and remaining price before accepting. The applicable terms are those displayed for your booking; do not assume every artist uses the same number of hours.
Change or cancel a visit
Use the booking and consultation controls to request a change or cancellation and retain the reference. If you cancel within the free-cancellation window, or the shop cancels, the app can mark a deposit return as owed. Outside that window or in a no-show case, check the agreed policy and contact the artist.
How money is returned
The artist returns money directly to you. The app records “sent” and “received” confirmations but does not execute a refund. Check your own bank records before confirming receipt. A return recorded as owed is not proof that a bank transfer has occurred.
When something goes wrong
If a return has not arrived, use the booking's report control where available or email oderynstudio@gmail.com with the booking reference. Support may review the record and restrict misuse, but cannot guarantee or reverse a transfer. Mandatory rights under applicable law remain available.